Cvent Event Management
Cvent Event Management is a one stop shop for all our event needs. We have used it to get contracts for venues, build registration sites …
Overview
What is Cvent Event Management?
Cvent is a cloud-based enterprise event management company with nearly 4,000 employees and over 300,000 users worldwide. Cvent offers software solutions to event planners and marketers for online event registration, venue selection, event management and marketing, onsite solutions, email marketing,…
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Popular Features
- Attendee list export (41)8.686%
- Registration, RSVP, and ticketing (42)8.686%
- Event analytics (42)8.181%
- Email marketing (43)7.878%
Reviewer Pros & Cons
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What is Cvent Event Management?
Cvent is a cloud-based enterprise event management company with nearly 4,000 employees and over 300,000 users worldwide. Cvent offers software solutions to event planners and marketers for online event registration, venue selection, event management and marketing, onsite solutions, email…
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What is Cvent Event Management?
Cvent is a cloud-based enterprise event management company with nearly 4,000 employees and over 300,000 users worldwide. Cvent offers software solutions to event planners and marketers for online event registration, venue selection, event management and marketing, onsite solutions, email marketing, and attendee engagement. Cvent's suite of products automate and simplify the planning process to maximize the impact of events. Cvent provides hoteliers with an integrated platform, enabling properties to increase business demand through targeted advertising and improve conversion through proprietary demand management and business intelligence solutions.
Cvent solutions aim to optimize the entire event management value chain and have enabled clients around the world to manage hundreds of thousands of meetings and events.
Cvent Event Management Features
- Supported: Designed to help meeting and event planners more easily navigate every aspect of the event process.
- Supported: Increase attendance and engagement by using Cvent event management software to create multifaceted marketing campaigns surrounding your events.
- Supported: Create organization-wide event success with powerful reporting, strategic integrations, and award-winning, 24/7 customer service.
Cvent Event Management Video
Cvent Event Management Integrations
Cvent Event Management Competitors
Cvent Event Management Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone |
Frequently Asked Questions
Eventbrite, Certain Event Automation Software, and Aventri are common alternatives for Cvent Event Management.
Reviewers rate Record meetings / events highest, with a score of 8.9.
The most common users of Cvent Event Management are from Mid-sized Companies (51-1,000 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Extensive and Customizable Reporting: Users have praised Cvent for its extensive and customizable reporting capabilities, allowing them to access the data they need for informed decision-making. Several reviewers have mentioned that this feature has been crucial in analyzing event metrics and making strategic improvements.
User-Friendly Design Options: The design options provided by Cvent have received positive feedback from users for being easy to learn and navigate. This aspect of the platform enhances the overall user experience by ensuring a smooth workflow. Many reviewers appreciated how intuitive the interface is, as it allows them to quickly adapt to using Cvent.
All-in-One Event Management: Cvent's all-in-one nature has been highly appreciated by users, saving them time and effort in managing different aspects of an event. Numerous reviewers have expressed their satisfaction with being able to handle everything related to an event within one system. This integrated approach streamlines processes and promotes efficiency in event management tasks.
Confusing and Clunky User Interface: Many users have expressed frustration with Cvent's user interface, describing it as confusing, not intuitive, and clunky. They have mentioned a steep learning curve and difficulties in navigating the system.
Challenges with Customization Options: Several reviewers have reported challenges with customization options in Cvent. Users have mentioned limitations in HTML editing, limited flexibility, and a lack of customization options for their specific needs.
Difficulty Importing Information: Importing information into Cvent has been described as difficult and cumbersome by some users. They have encountered issues when trying to import data, which has resulted in additional time and effort required for data entry.
Attribute Ratings
Reviews
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April 05, 2024
Cvent Event Management
Cvent Event Management is a one stop shop for all our event needs. We have used it to get contracts for venues, build registration sites complex events, and build apps for off-site events. It makes it very convenient to have the event information in one place that we can pull into the different these different areas.
- Create RFPs
- Attendee Hub for one stop shop
- As a travel coordinator I wish there was a function were we could move all travel needs for events and be able to create a personalized itinerary for each participant.
Score 10 out of 10
Vetted Review
Verified User
We use Cvent Event Management to manage our events and membership database. We use Cvent for event set-up, registration, speaker management, sponsor and exhibitor
interaction, attendee engagement, and feedback afterward. Cvent
has streamlined our processes, allowing a small staff to concentrate on other activities related to our conferences and providing a better experience for our attendees.
- Event Website
- Attendee Registration
- Attendee Engagement
- Event Feedback
- Abstract Management
- Contact Database
March 26, 2024
Cvent new user
Score 10 out of 10
Vetted Review
Verified User
I use Cvent Event Management for creating event builds. I appreciate the 24/7 customer service phone line. The build templates help to create builds in no time. I like how the surveys are done at the time of build, so that they are not forgotten. I like how the Cvent Salesforce application is now live.
- simplifies manual processes
- great tool for any size of event
- reporting
- Training classes for beginners.
- In person training.
December 19, 2023
It's works!
We are 3rd party service that builds events on behalf of clients. Sometimes we are building in our account and sometimes in the client's account. Each use case is different based on the client, their event needs, and goals.
- Clean
- Simple
- Ability to brand
- Features are not grouped together in a way that makes sense and/or terms used are not typically what you find in the user world.
- Reporting should be reviewed and upgraded.
November 07, 2023
Cvent is for all orgs
We use Cvent to capture upstream data for event creation, registration configuration and push data downstream for business analytics. Our Strategic Meetings Management program is the engine of our Events and Experiences team.
- Customization
- Marketing
- Customer Support
- Sales
- Process Forms
- Waitlist managment
- capacities
October 12, 2023
Wealth of Knowledge
We use it for event management, registration, surveys, mobile app, and emarketing and publications for our company.
- Registration is very easy with the drag and drop features in flex
- New Surveys are so much easier than the older version. Drap and drop features here as well.
- Socail tables, now diagramming and seating is seamless
- Commiunity information should be available under the new look/experience of Cvent.
- The administration courses should be broken down to simplify learning.
- QR codes should be implemented in the new surveys.
October 09, 2023
Cvent - Innovative and Dependable
We use Cvent Event Management as a tool from pre-event to post event. It truly makes the event experience from save the dates, invitation, registration website (which houses all of the information from our attendees and also gives them all of the information they need to attend the event). We also use it for communications pre-event and surveys and post event communications. It is a vital tool in connecting the attendees with the event.
- Connects attendees with information for their event.
- Allows us to safely collect data and information from our attendees needed to provide to our vendors.
- Allows us to organize data and build out custom reporting needs.
- Sometimes glitches - but these things can happen on any tool.
- Maybe feature more classic features into FLEX.
October 09, 2023
Comprehensive and Customizable Event Management!
The biggest problem that Cvent Event Management solves for my organization is the process and management of online registrations. The ease of building these forms and accompanying website, as well as the collection of important data and payment, makes this platform rise above other event management solutions. We host several smaller events each year, averaging ~25-500 attendees each (for a total of ~1000 registrations each year). This system allows us to collect and compare data across events to determine ROI, event comparing the same events year over year. Additionally, the customizable features for building websites allows us to fully brand the experience for our attendees; it doesn't "look like" we're using a third-party site.
- Online registration
- Data Collection
- Custom Websites
- Payment Processing
- Expensive
- Customer Service
- Frequent changes to the platform to learn
September 27, 2023
Cvent Event Management makes meeting management that much easier
I am a daily user of Cvent Event Management, we support multiple client meetings and events and use it to gather all relevant data needed for a successful event. We have many clients that previously captured necessary data via surveys or emails, where they would have to piece together an attendees information like if they were attending or not, name badge details, dietary needs, swag sizes, activity preferences, etc. Then they would have to give attendees direction on how to book flights or ground if necessary. By setting their events up in Cvent Event Management we work with clients to obtain all data with one easy registration process, making their lives easier. We also use the event pages to relay all the important details of their event, such as agenda, speakers, session details, activity information, flight/hotel/ground details and more.
- Reporting
- Built in widgets to collect information
- Planner alerts
- In my experinece, I sometimes we find pop up boxes when for ex we are changing an attendees session to not show all information and you don't realize until you scroll down it is asking additional questions.
- I can't always find things I need in the online help searches. In my experience, often unless you get lucky with a specific wording, it's hard to find articles to help with issues.
September 20, 2023
Cvent Event Management makes event planning and execution seamless!
We plan several events per year using Cvent Event Management. We use the Flex event option to build out the registration website, send emails to our registrants, register attendees and have them complete post event surveys. Being able to have everything in one place and use the same software from start to finish has been so helpful. We have been using Cvent for 15 years and the advancements and improvements over the years continue to make my job easier.
- Registration pages and options
- Easy site building
- Reporting
- Tech help and customer service
- Speaker Resource Center
- Data tags in Session descriptions
- 15 minute idle before getting logged out
September 15, 2023
Cvent Event Management is the BEST for Events!
We currently use Cvent Event Management on the campus to help out over 80+ colleges and departments create UT-branded websites for their events. The problems we have currently are bugs regarding emails, waitlists, payments, and reporting features. We need Cvent Event Management to figure out these errors sooner so that we can assist our customers quickly.
- Premium support
- Attendee hub assistance
- Community
- Email bugs
- Reporting bugs
- Alphabetical organizing in fields
September 01, 2023
An app that does it all
My company uses Cvent management to create events for our company and give our attendees easy access to information about our events, how to schedule and plan their day, and have knowledge about the event itself. Cvent has been very user friendly and easy to navigate to create the perfect app for our users.
- User friendly
- Customizable
- Accessibility to reports and surveys
- Schedule page can be a little easier to navigate
- Having the option to be on a waitlist on the app so it can be added to your schedule if you can go in to the session.
- Have the option to use Face ID to get into app after initial login.
July 27, 2023
Select Cvent!
Score 10 out of 10
Vetted Review
Verified User
We are a system of community colleges in Louisiana that use Cvent Event Management to register faculty, staff, students, and sponsors/vendors for events throughout the year. We offer in-person and virtual events via Cvent. The system greatly helps our small staff manage registrations, provide event information (such as agenda, speakers, award info, etc.) to attendees, and identify sponsorship opportunities.
- Professional online event registration.
- Outstanding customer service team.
- Run reports with ease.
- Some features are time consuming, i.e. too many clicks.
- Takes a lot of time to learn the layout.
- Things are changing often (usually for the better) but you really need to take time to relearn where things are located.
July 27, 2023
Great centralized tool
Score 10 out of 10
Vetted Review
Verified User
We are using the platform for our event websites and registration process and is has helped us streamline a lot of that process into one central area. Before Cvent Event Management we were using a lot of platform that did not communicate with each other which created a lot of broken bridges and Cvent Event Management has elevated that
- Customer support
- Ease of usage within platform
- Streamlining registration process
- How to implement new features
- Ease in locating resources
- Generating reports
July 26, 2023
Love Cvent!
Score 10 out of 10
Vetted Review
Verified User
Hello! I use Cvent on a daily basis for all of our programs. Aside from a few changes, Cvent has been great. With the changes, of course, have come many questions and when I get stuck, I call customer support and they are always more than willing to help solve my problem! I think that Cvent is very user-friendly. It definitely takes some time to learn all the ins and outs because there is so much to learn and many cool features!
- Custom Reporting.
- Emails that we can send to clients are amazing!
- The websites we are able to build are great especially with the custom features.
- The publishing of reports, parking reports was so much easier.
- The speed I feel has slowed down with all the changes.
- The hotel module more flexibility.
We use Cvent Event Manager for all of our event planning from beginning to end. We use it for event management, website, registration, hotel reservations, venue sourcing, hybrid events, event recordings, marketing, and in-person app experience. It is very nice to have one program that can handle all of this instead of having to transfer data between multiple softwares.
- Their event app is great! It makes Q&As very easy and allows moderation
- Having 1 software to handle all event aspects is so helpful
- They are always looking for new ways to innovate. I get excited for each new feature they roll out
- Their customer support isn't very helpful
- Their website design can be so user friendly that you can't edit certain features or have the website be exactly how you want it
- Their email marketing can be frustrating when you have to edit the same email in multiple places to reach the same audience
July 25, 2023
Event Management Review
Score 9 out of 10
Vetted Review
Verified User
Cvent is used by multiple departments to create event registration websites.
- Reporting options
- Multiple paths for different registration needs
- Customer Support
- Communication with people who are invited
- I'd like to see more options for graphics
- Additional detailed reporting
- On-site training for new employees
July 25, 2023
Choose Cvent!
We host 2 conferences per year and have utilized Cvent Event Management since going hybrid; offering both in-person and virtual experiences. Cvent has consolidated multiple platforms into one for us: event management, registration, website, virtual conference website and mobile app, which has also helped consolidate staff resources on our conferences within these areas and streamline & lower costs.
- Customization
- Capabilities
- Attention to Detail
- Complexity, sometimes more is too much
- Missing functionality in exhibitor email customization (i believe this has been fixed!)
We are an enterprise user, therefore, we use quite a few of the Cvent product modules. We currently use Event Registration, Sourcing, Abstract Management, SMM, Membership Management, and Email Marketing. The Event Registration Module allows us to be fairly flexibly with our event setups for each of our clients as well as internally. We pride ourselves on thinking outside the box where Cvent Representatives would have not gone. We have currently implemented the product 80% in our Meetings & Conferences, Group Travel and Association Management team--services not fully utilized are SMM and Email Marketing. The rest of our company utilizes mostly the Sourcing Module, however, there are times when the Event Registration Module is used accordingly. It has really helped streamline a lot of our previously manual processes--ie. Paper registrations, manually processing credit card payments, manually sending/mailing paper receipts to registrants are just a few.
- Sourcing - Love how the system allows you to create one lead and it sends it to as many hotels/locations you wish to send it to. Additionally, it provides instant feedback on whether or not a hotel/location can accommodate your request. If you receive a submission, these are reportable from the system, not manually collated by a staff member.
- Event Registration - Love the ability to create an online process to allow registrants the easy on registering online.
- Surveys - Integrates an event survey automatically to easily track and remind attendees
- Reporting - this can be somewhat difficult to use and clunky. It doesn't always pull all the information the first time you run it, and sometimes requires more than two times of running the report to get all the data needed. There is no way to report on Session Groups and this has been frustrating for over 11 years!
- Membership Management - seriously lacks an update or the functionality needed for most associations. Was created more for corporate membership programs not association membership programs. Very clunky and difficult to use. We have had to use custom questions to help with the reporting side of membership as the standard reports are limited and do not represent the requested or needed data.
- Abstract Management - has improved the most over the last year, but still doesn't allow a review to see more than 100 submissions at a time.
July 24, 2023
Review from a new user
Score 10 out of 10
Vetted Review
Verified User
I set up different types of Builds. I use it in conjunction with EMM, which ultimately controls what updates to Cvent Event Management overnight. Cvent Event Management saves time, as all of the templates I use are pre-filled. Cvent Event Management automates my tasks and simplifies the entire process. I can build the event, then immediately schedule the survey to be sent for the day after the event.
- Very responsive customer support via phone
- Good reporting
- easy registration flow
- Widgets ease of use
- Data tags ease of use
June 27, 2023
Cvent Saves Time
We use Cvent as the registration system for 10-15 in-person events per year ranging from 100 - 2000 attendees. We use Cvent's platform to also track speakers and exhibitors and collect information from them and to link the provided information into the Cvent AttendeeHub software for our event app and OnArrival 360 to manage attendees on-site.
- Customization of Registration Process
- Creating a fulling integrated system that creates a seamless experience for attendees
- Custom reporting features
- Exhibitor Management tools need to be flushed out a bit more
- Some rules they have set for certain features can work against you if your program doesn't fit in it's parameters
- Forcing attendees to use unique emails has been an issue for some of our events
Direct Travel's Meetings and Events Technology department uses Cvent to build event websites and registration platforms for meetings we plan. The flexibility of the software makes it easy for our team to develop registrations sites either simple or complex, tailored to the customer's specifications. Our team is able to collect specific attendee information, travel requests, and any other number of required details for each event we host. We also utilize Cvent's mobile event app for a number of programs to enhance the onsite experience. Because Cvent has modules for nearly every element in the event planning process, the software integrations flow well from stage to stage of the planning process with little issue, much better than siloed data would.
- Registration platform can handle nearly any need.
- Event websites are easy to build and support customization.
- Support is available in multiple formats should you run into issues.
- There is a large user community where you can reach out for ideas and help.
- The email marketing is not quite as evolved as the rest of the product.
- It can sometimes be a little difficult to get reports with the information you need, especially in some of the ancillary modules.
- The new Event App is not as strong of a product as its sunsetted predecessor, but they are working on new updates for it every month.
May 19, 2023
Overall Cvent Experience
Cvent Event Management is used in our organization for many things. The most common aspect we use is registration. Cvent Event Management helps to push out invites and compiles all the replies. But, we also use the platform for Surveys, OnArrival, the Event App and many more. It is a great product that helps us keep many things in one place.
- Ability to upload excel files for mass updates
- Providing statistics
- Customer support is just one call away
- Design functions are not always user-friendly with invites, and well as a badge designer
- While the stats are great, having the ability to add your own would be even better
- More information about uploading excel files in the software itself
The Cvent Event Management tool is being used across the whole organization to help set up virtual and in-person events with employees and clients all over the world. It's a powerful tool to maintain a clear record of who has registered for an event and who hasn't, allowing us to get clear reports for marketing use. So far, the only issues we are having are because our account is so big and we handle so many events at the same time (50+ per month), creating hundred of reports every months and importing as many contact groups (with thousands of contacts), documents and images, that it's looking a bit cluttered on the backend. Reports can be mass deleted, but documents, images and contact groups must be deleted one by one. Contacts, on the other hand, cannot be removed, even if they are no longer valid, so we need to merge the outdated contacts with each other to "delete" them
- Send invitation to huge amounts of people
- Making reports for easy access to the data
- Allow integration with virtual platforms such as On24, Zoom and MS Teams
- Session emails can't have multiple customized headers and footers
- Widgets can't be easily duplicated across several emails
- Some functions enabled for website design are not enabled for email design
- Virtual session links cannot be imported
February 03, 2023
A Feature Rich Event Management Platform
Cvent Event Management is a robust platform with a lot of different options for event management of all kinds. My organization utilizes its services to support in-person conferences and webinars throughout the calendar year. There are many options for building out the registration, developing the event's website and sending event-related emails to invitees and registrants.
- Complete histories of attendance and email traffic with all parties associated with events
- WYSISYG Website and Email platforms that are easy to use for those not familiar with HTML
- Stored libraries of assets like speaker information and registrations questions that can be utilized across multiple events
- More streamlined user interface
- More flexibility for users that have better familiarity with HTML
- Less clunky design tools within the pre-made widgets used in the web interface